Terms of Use

Last updated: September 8, 2026

These General Terms and Conditions (“GTC”) govern the use of all digital platforms, mobile applications, websites and software solutions offered by Niloo GmbH (“Niloo”), as well as all services offered through them.

They apply to all natural and legal persons as well as partnerships that use the Platform as a Customer, passenger, taxi company, Driver, mobility service provider, business partner or other User.

Deviating general terms and conditions of a User shall not apply unless Niloo expressly agrees to their validity in writing.

Mandatory statutory provisions, in particular those in favour of consumers, remain unaffected.

For the purposes of these GTC, the following terms apply:

Platform means all digital applications, apps, websites, interfaces (APIs), administration interfaces and technical systems operated by Niloo.

User means any natural or legal person who uses the Platform.

Customer means a User who requests or books Mobility Services.

Partner Companies are taxi companies or other mobility companies that offer or manage their services via Niloo.

Drivers are natural persons who carry out transport services on behalf of a Partner Company or within the framework of a permissible brokerage model.

Mobility Service includes, in particular, taxi, private hire, shuttle, patient transport, courier, special or comparable transport services.

Booking means any request or binding order for a Mobility Service submitted via the Platform.

Niloo operates a digital mobility platform.

The Platform serves in particular

In this context, Niloo in particular provides the technical infrastructure and the technical dispatching capabilities. The specific dispatching of vehicles and Drivers as well as the decision on the acceptance, assignment and performance of individual transport orders is the responsibility of the respective Partner Company.

The respective Partner Company remains solely responsible for the operational performance of the transport services it has accepted and for the deployment of its vehicles and Drivers.

Niloo continuously develops the Platform further.

The specific scope of services results from the functions available within the Platform at any given time.

A claim to the provision of specific functions exists only insofar as this has been expressly agreed or is required by law.

Niloo is a digital technology and mobility platform. In particular, the Platform provides technical infrastructure for the digital communication, acceptance, transmission and management of booking and transport requests between Customers and independent taxi companies as well as other mobility providers.

Depending on the respective business model, Niloo may in particular provide the following services:

Insofar as Niloo merely provides technical infrastructure or brokerage services, Niloo is not itself a carrier and is not a contracting party to the contract of carriage.

The contract of carriage is concluded exclusively between the Customer and the respective Partner Company or mobility provider. The respective Partner Company decides on its own responsibility on the acceptance and performance of the transport order and on the deployment of its vehicles and Drivers.

The forwarding, transmission or technical assignment of a transport order by Niloo to a specific Partner Company, vehicle or a specific Driver does not constitute an assumption by Niloo of responsibility for the performance of the transport service.

As a matter of principle, Niloo does not issue any instructions to independent Partner Companies regarding the specific performance of individual transport services, the selection of individual Drivers, the route or the operation of the vehicles used. Insofar as technical dispatching or assignment functions are offered, these serve exclusively to technically support communication, order management and brokerage. In particular, the technical assignment of an order to a specific Driver or vehicle does not constitute a selection decision of Niloo’s own in the sense of an assumption of entrepreneurial responsibility for the deployment of that Driver or vehicle.

The legal and entrepreneurial responsibility for the selection, authorisation and deployment of the Drivers as well as for the registration, licensing, insurance and proper condition of the vehicles used remains exclusively with the respective Partner Company. This also applies where the technical assignment or transmission of a transport order takes place via the Platform.

Insofar as Niloo, in an individual case, itself expressly acts as the provider of a service, the content of the contract is governed by the respective service description within the Platform.

The respective role of Niloo is displayed transparently to the User during the booking or registration process.

The presentation of services within the Platform does not constitute a binding offer.

A Booking or request by the User initially constitutes an offer to conclude a contract.

The contract is only concluded upon express confirmation within the Platform or upon acceptance by the respective Partner Company or – where Niloo itself is the provider – by Niloo.

Niloo is entitled to reject Bookings or registrations without giving reasons, provided that no mandatory statutory provisions preclude this.

Obvious typing, calculation, transmission or system errors do not give rise to any claim to the performance of a contract on erroneous terms.

Setting up a user account is required for certain functions.

The User undertakes

The User is liable for all activities carried out using their user account, insofar as they are responsible for them.

Niloo may require additional verification measures.

There is no claim to the setting up or permanent continuation of a user account.

Niloo may, in particular, require Partner Companies to provide evidence of the official permits and authorisations required for the Mobility Services offered.

Responsibility for the accuracy and currency of this evidence and for the actual compliance with all statutory requirements in the performance of individual transport services remains with the respective Partner Company.

Any registration, activation or other verification of a Partner Company carried out by Niloo does not constitute an official permit, nor a guarantee or confirmation that all statutory requirements for each individual transport or each individual Driver deployed are met at all times.

Unless Niloo has expressly assumed a more extensive verification service, Niloo is in particular not obliged to check the driving licence, passenger transport licence, personal suitability, professional competence or other personal requirements of a deployed Driver before each individual transport.

If required evidence is not provided or not provided in full, Niloo may reject the registration, restrict functions or block the user account.

There is no claim to activation.

Use of the Platform requires suitable end devices, a functioning internet connection and, where applicable, current software versions.

The User is responsible for providing these requirements at their own expense.

Niloo does not warrant that the Platform will function without restriction on all devices, operating systems or software versions.

Use may be affected by technical circumstances, regional restrictions or requirements of operating system or platform providers.

Communication between Niloo and the Users generally takes place electronically.

By registering, the User agrees to receive contract-related notifications via

insofar as legally permissible.

The User is obliged to keep their contact details up to date.

Notifications are deemed to have been received as soon as they have been made available to the contact address last provided by the User or within the user account, insofar as legally permissible.

The Platform may only be used within the framework of the applicable laws and these GTC.

In particular, it is prohibited

In the event of violations, Niloo is entitled to temporarily or permanently restrict or block user accounts without prior notice and to take further legal action.

Depending on the scope of services, use of the Platform may be free of charge or subject to a fee.

Prices may be set by

The price displayed in the booking process in each case is decisive.

All prices stated include statutory VAT, unless expressly stated otherwise.

Niloo is entitled to charge, in particular, the following fees for the use of the Platform:

Niloo may change existing fee models, introduce new fee models or discontinue individual fee models.

Price changes apply exclusively to the future.

Where required by law, affected Users will be informed at least four weeks before they take effect.

Existing and already confirmed Bookings remain unaffected by this.

Where continuing obligations exist (e.g. subscriptions), the User has the statutory right of termination.

Payments may be processed directly via Niloo or via external payment service providers.

Niloo is entitled to use suitable payment service providers for this purpose.

Their terms of use and data protection provisions also apply.

The User is obliged

If Niloo incurs costs as a result of unjustified return debits or failed payments, these may be passed on to the responsible User to the extent permitted by law.

Niloo is entitled to set off outstanding claims against future payouts or credit balances, insofar as this is legally permissible.

Invoices may be created electronically and made available via the user account or by e-mail.

The User agrees to the electronic transmission of invoices.

Cancellation terms may differ depending on the respective provider or brokerage model.

The terms applicable in each case are displayed to the User before the Booking is completed.

Cancellation fees may be charged for late cancellations or no-shows.

Brokerage, service or platform fees already incurred may be retained in whole or in part, insofar as this is legally permissible and was communicated to the User before the conclusion of the contract.

The Customer undertakes in particular

The Customer is liable in accordance with the statutory provisions for damage caused by them.

Partner Companies bear sole responsibility for ensuring that the transport services offered and performed by them via the Platform comply with all statutory requirements.

Partner Companies undertake in particular

The above obligations apply irrespective of whether the transport order is received by the Partner Company via the Niloo Platform, by telephone, in person, via another digital application or by any other means.

Partner Companies remain independent entrepreneurs and bear sole responsibility for the selection, authorisation and deployment of their Drivers as well as for the vehicles used and the proper performance of their transport services.

The technical assignment and transmission of a transport order to a specific Driver or a specific vehicle that is possible via the Platform takes place exclusively within the framework of the technical functions of the Platform. Such technical assignment, forwarding or management of a transport order does not constitute an assumption by Niloo of legal or entrepreneurial responsibility for the respective Driver, the vehicle or the performance of the transport service.

Unless a more extensive verification service has been expressly agreed and no mandatory statutory obligation precludes this, Niloo is not obliged, before the technical assignment or transmission of an individual transport order, to check the driving licence, passenger transport licence, professional competence or other personal requirements of a Driver or the registration, licensing or insurance status of an individual vehicle. Responsibility for compliance with these requirements remains exclusively with the respective Partner Company.

By the technical transmission, forwarding, assignment or management of a transport order, Niloo assumes no responsibility for the fulfilment of the aforementioned statutory requirements by the Partner Company or its Drivers.

Partner Companies act as legally and economically independent companies and at their own entrepreneurial risk.

In particular, they are themselves responsible for:

By providing the Platform, Niloo assumes no responsibility for compliance with these obligations by the Partner Company.

In particular, the use of the Platform by a Partner Company and its activation on the Platform do not constitute a confirmation or guarantee by Niloo that all statutory requirements of the Partner Company or its Drivers are permanently met.

Users may submit ratings of Drivers, Partner Companies or services offered.

Ratings must be objective, truthful and free of insulting, discriminatory, misleading or unlawful content.

Niloo is entitled to review, hide or remove ratings in whole or in part if there are justified indications of a violation of these GTC or of statutory provisions.

There is no claim to the publication or permanent storage of a rating.

20. User Content

Insofar as Users post content on the Platform (e.g. texts, images, logos, documents or other files), they warrant that they hold all rights required for this.

The User grants Niloo a simple, non-exclusive, worldwide, royalty-free right of use, required for the duration of use, insofar as this is necessary for the provision and operation of the Platform.

The User remains the owner of their content.

Niloo is not obliged to store posted content permanently.

All rights to the Platform, in particular to

belong exclusively to Niloo or the respective rights holders.

Without the prior written consent of Niloo, content of the Platform may in particular not be

unless this is mandatorily permitted by law.

All Users undertake to use personal data of other Users exclusively within the framework of the respective statutory provisions.

In particular, contact details, telephone numbers or other personal information may not be stored, passed on or used for advertising purposes without an appropriate legal basis.

Partner Companies and Drivers undertake to comply with all data protection requirements, in particular those of the General Data Protection Regulation (GDPR).

Unless expressly agreed otherwise, Niloo does not owe any particular economic success.

In particular, there is no claim to

With regard to economic expectations, use of the Platform is at the respective User’s own entrepreneurial risk.

Niloo endeavours to provide the Platform with the highest possible availability.

However, there is no claim to use of the Platform or of individual functions that is available at all times, uninterrupted, free of disruptions, free of errors or permanently available.

The Platform is operated in accordance with the respective state of the art. Despite the greatest possible care, technical errors, programming errors, security incidents, outages or restrictions cannot be completely ruled out.

Availability may be temporarily restricted, in particular, by maintenance work, security measures, technical developments or other operational requirements.

Niloo is entitled to carry out maintenance, update, security or optimisation measures at any time.

As a result, the Platform may be temporarily unavailable in whole or in part.

Where possible, plannable maintenance work will be announced in advance. However, there is no claim to prior announcement.

The User has no claim to maintenance work being carried out outside certain times.

Technical disruptions may arise in particular from

The User acknowledges that such events cannot be completely avoided despite careful development and maintenance.

Insofar as legally permissible, such technical disruptions alone do not give rise to any claim for damages, compensation for loss of use or compensation for lost profits, provided that Niloo has not caused the disruption intentionally or through gross negligence and no mandatory statutory provisions preclude this.

Software may contain programming errors, display errors, calculation errors or other functional impairments.

The User acknowledges that errors may occur even after tests and quality assurance measures.

Niloo does not warrant that

Niloo is entitled to remedy identified errors at any time by means of updates, patches or other measures.

There is no claim to immediate error correction, unless otherwise required by law.

The Platform may use or integrate services or technical services of third parties.

These include in particular

Niloo has influence on the permanent availability, security or functionality of these services only insofar as they are controlled by Niloo itself.

Outages, delays or errors of such third-party providers may therefore lead to restrictions of the Platform.

Insofar as legally permissible, Niloo is not liable for disruptions that are based exclusively on services or outages of such independent third-party providers.

The Platform may provide or use interfaces (APIs) to external systems.

Niloo does not warrant that external systems will remain permanently compatible or be available at all times.

Changes to or shutdowns of external APIs may lead to restrictions of individual functions.

There is no claim to the retention of certain interfaces or integrations.

Niloo takes appropriate technical and organisational measures to protect the Platform and the stored data.

However, the User remains obliged to make their own backup copies of any data whose loss would be of considerable significance to them.

Insofar as legally permissible, Niloo is not liable for data loss insofar as this could have been avoided by reasonable data backup on the part of the User.

Niloo develops the Platform further in accordance with the respective state of the art and uses appropriate security measures.

Complete protection against

cannot, however, be guaranteed despite appropriate security measures.

The User undertakes to protect their access data carefully and to maintain suitable security measures on their end devices.

Niloo is not liable for disruptions of performance, delays or outages caused by events of force majeure.

These include in particular

For the duration of such events, the performance obligations affected by them are suspended.

Niloo is entitled to develop the Platform further technically, functionally or organisationally at any time.

This includes in particular

Niloo is entitled to permanently discontinue functions, provided that the legitimate interests of the Users are appropriately taken into account and no mandatory statutory or contractual obligations preclude this.

There is no claim to the permanent provision of individual functions, integrations, designs or technical processes.

Niloo may provide new functions as beta, test or pre-release versions.

These functions may be incomplete, contain errors or be changed or discontinued at any time.

Use of such functions is at the User’s own risk.

Subject to mandatory statutory provisions, Niloo gives no warranty for beta functions as to any particular availability, freedom from errors or mode of operation.

The User has no claim that the Platform

Technical changes generally do not constitute a defect of the Platform, provided that the essential contractual services continue to be provided.

Insofar as Niloo acts as a technical platform or broker, Niloo is not liable for the performance of the brokered Mobility Service.

In particular, Niloo is not responsible for checking or continuously monitoring whether a Partner Company meets, for each individual transport, the permits, insurance, vehicle requirements or personal requirements of the deployed Drivers required in each case, unless Niloo is obliged to do so on the basis of mandatory statutory provisions or an expressly assumed contractual verification service.

Responsibility for the selection, authorisation and deployment of the Drivers as well as for the proper performance of the transport remains with the respective Partner Company.

In particular, Niloo is not liable for

These responsibilities lie with the respective service provider or Partner Company, insofar as legally permissible.

The registration, activation or technical connection of a Partner Company by Niloo does not constitute an official permit, nor a guarantee that the Partner Company or its Drivers meet all statutory requirements for the performance of a transport service at all times.

Insofar as Niloo provides its own services, Niloo is liable exclusively in accordance with these GTC and the mandatory statutory provisions.

Niloo is liable without limitation

In the event of a slightly negligent breach of material contractual obligations (cardinal obligations), liability is limited to the damage typical for the contract and foreseeable.

Otherwise, liability for damage caused by slight negligence is excluded, insofar as legally permissible.

Niloo does not warrant that the Platform will function at all times without interruption or errors.

Insofar as legally permissible, the following circumstances in particular do not give rise to any claims for damages against Niloo, provided that Niloo has not caused them intentionally or through gross negligence:

A claim to compensation for lost profits, loss of use or other indirect financial losses exists in this respect only insofar as this is mandatorily required by law.

39. Liability for Third-Party Content

Niloo is not obliged to check all content provided by Users or Partner Companies before its publication.

For

the respective User is solely responsible.

Niloo is liable for this only from the time it becomes aware of a clear infringement of rights and within the framework of the statutory provisions.

The User undertakes to indemnify Niloo against all claims of third parties which, on the basis of

are asserted against Niloo.

Insofar as legally permissible, the indemnification also includes the reasonable costs of legal defence.

This does not apply insofar as the User is not responsible for the breach of duty.

Niloo is entitled to use all suitable technical and organisational measures to prevent misuse, manipulation and attempted fraud.

These include in particular

There is no claim to the use of certain functions during a security check.

Niloo may block or restrict user accounts in whole or in part, temporarily or permanently, in particular if

Where possible and reasonable, the affected User will be informed in advance.

There is no claim to the restoration of a blocked account.

Unless a minimum term has been agreed, Users may delete their account or stop using the Platform at any time.

Niloo may terminate the contractual relationship by ordinary notice in compliance with the statutory requirements.

The right to extraordinary termination for good cause remains unaffected.

Good cause exists in particular in the event of

Upon termination of the contract, the right to use the Platform generally ends.

Niloo is entitled

Statutory retention obligations remain unaffected.

The User may only set off claims of Niloo against undisputed claims or claims that have been finally established by a court.

The User is only entitled to exercise a right of retention insofar as their counterclaim is based on the same contractual relationship.

The User may only transfer rights or claims arising from the contractual relationship to third parties with the prior written consent of Niloo, unless otherwise required by law.

Niloo is entitled to transfer rights and obligations under this contractual relationship to an affiliated company or a legal successor in the context of a restructuring, merger, sale of the company or of a part of the company, or any other legal succession, insofar as this does not unreasonably impair the legitimate interests of the User.

Personal data is processed exclusively in accordance with the currently valid privacy policy of Niloo GmbH and the applicable data protection provisions, in particular the General Data Protection Regulation (GDPR) and the German Federal Data Protection Act (BDSG).

The privacy policy is available in its current version via the Platform and becomes part of the use of the Platform, insofar as this is legally permissible.

Insofar as the User’s consent is required for individual functions, it may be given electronically via the Platform and revoked at any time with effect for the future.

Communication between Niloo and the Users generally takes place electronically.

This includes in particular

The User undertakes to always keep their stored contact details up to date.

Insofar as legally permissible, notifications are deemed to have been received as soon as they have been sent to the contact address last provided by the User or made available within the user account.

Niloo is entitled to amend or supplement these General Terms and Conditions with effect for the future if there is an objective reason for doing so.

An objective reason exists in particular in the event of

Where required by law, amendments will be notified to the affected Users in text form or within the Platform at least four weeks before they take effect.

Where required by law, the User has a statutory right of termination.

Claims of the User against Niloo become time-barred in accordance with the statutory provisions.

Insofar as legally permissible, contractually agreed or legally permissible shortenings of the limitation period remain unaffected.

The mandatory statutory provisions on limitation, in particular in the event of intent, gross negligence and damage resulting from injury to life, body or health, remain unaffected.

Niloo is entitled to transfer rights and obligations under this contractual relationship in whole or in part to an affiliated company or a legal successor, provided that this does not unreasonably impair the legitimate interests of the Users.

If Niloo fails to assert individual rights under these GTC or under statutory provisions, this does not constitute a waiver of the future exercise of these rights.

Should individual provisions of these General Terms and Conditions be or become invalid, unenforceable or void in whole or in part, the validity of the remaining provisions shall remain unaffected.

The invalid or unenforceable provision shall be replaced by the statutory provisions.

This also applies to any gaps in the provisions.

The law of the Federal Republic of Germany applies exclusively, to the exclusion of the UN Convention on Contracts for the International Sale of Goods (CISG), insofar as this is not precluded by mandatory statutory provisions, in particular for the protection of consumers.

Consumers whose habitual residence is in another member state of the European Union retain the rights granted to them under the mandatory provisions of their state of residence.

If the User is a merchant, a legal entity under public law or a special fund under public law, the exclusive place of jurisdiction for all disputes arising from or in connection with this contractual relationship is – insofar as legally permissible – Bad Homburg vor der Höhe.

Mandatory statutory places of jurisdiction, in particular in favour of consumers, remain unaffected.

These General Terms and Conditions constitute the entire agreement between Niloo and the respective User regarding the use of the Platform. There are no side agreements.

Insofar as individual provisions of these GTC are not applicable due to mandatory statutory provisions, the remaining provisions remain unaffected.

Provider
Niloo GmbH
Alemannenweg 23
61381 Friedrichsdorf
Germany
Last updated: July 2026