Datenschutzerklärung

The protection of your personal data is important to us. This privacy policy informs you about how personal data is processed when you use our mobile application.

The app facilitates the arrangement and execution of taxi rides between customers, taxi companies and drivers.

1. Responsible person

The controller within the meaning of the General Data Protection Regulation (GDPR) is:

Niloo GmbH
Alemannenweg 23
61381 Friedrichsdorf
Germany
Email: Support@niloo.io

2. General information on data processing

We process personal data exclusively in accordance with applicable data protection laws, in particular the General Data Protection Regulation (GDPR).

Personal data is any information relating to an identified or identifiable natural person.

3. Customer use of the app

When using the app, the following data in particular may be processed:

First and Last Name
Telephone number
E-mail address
Location data (GPS), if enabled
Pickup and destination address
Trip details
Payment information (if payments are made via the app)
Communication data between customer and driver
Reviews and feedback
Device and usage information

This data is processed for the purpose of:

Arranging rides
Execution and management of transport orders
Communication between customers, drivers and taxi companies
Handling support requests
Ensuring the security and functionality of the app

4. Data processing of drivers

The following personal data may be processed for drivers in particular:

name
Telephone number
E-mail address
Driver profile
Vehicle data
License and registration information
Location data during active journeys
Availability status
Trip history
Billing information
Reviews

The data is processed for the purpose of arranging, executing and managing journeys, as well as for billing and quality assurance.

5. Data processing by taxi companies

Taxi companies can provide or process the following data:

Company name
contact person
Contact details
Company and license information
Vehicle data
Driver assignments
Billing and contract data

This data is processed for the provision and administration of the platform.

6. Location data

The app can use location data to:

to determine a user’s current location,
to find nearby drivers,
To efficiently arrange journeys,
to calculate arrival times,
to enable the execution of a journey.

Location data is only processed if the user has granted the corresponding permissions.

7. Disclosure of personal data

Personal data will only be disclosed to the extent necessary for the provision of the offered services or where there is a legal obligation to do so.

Data may be shared in particular with:

Drivers to carry out booked journeys,
Taxi companies for order processing,
technical service providers and hosting providers,
Payment service providers (if required),
Authorities and public bodies when legally obligated.

Your data will not be shared for advertising purposes.

8. Storage duration

Personal data is stored only as long as is necessary for the respective processing purposes or as long as statutory retention periods exist.

After the respective deadlines have expired, the data will be deleted or anonymized.

9. Data security

We implement appropriate technical and organizational security measures to protect personal data against loss, misuse, unauthorized access, alteration or disclosure.

10. Rights of data subjects

Under the GDPR, users have the following rights in particular:

Right to information about the stored data,
Right to rectification of inaccurate data,
Right to erasure of personal data,
Right to restriction of processing,
Right to data portability,
Right to object to processing,
Right to withdraw consent.

To exercise these rights, affected individuals can contact the above-mentioned contact details.

11. Push notifications

The app can send push notifications, for example about:

new journeys,
Status changes,
Booking confirmations,
Important information about using the app.

The receipt of push notifications can be deactivated at any time via the settings of the respective device.

12. Changes to this Privacy Policy

We reserve the right to amend this privacy policy to reflect legal, technical, or organizational changes.

The latest version is always published within the app.

13. Contact

For questions regarding data protection, please contact: